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Comments from Our Valued Customers Chronological Order: 1 2 3 4 5 6 7 8 9 10 11 |
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"Dear Water Specialist, Steve H., Hillsborough, NC, May, 2010 |
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"Subject: good job BERT & THERESA R., April, 2010 |
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"Dear Water Specialist, Karen, April, 2010 |
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"Dear Water Specialist, Lanny T., Chapel Hill, NC, April, 2010 |
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"Dear Water Specialist, (The technician) was outstanding in every regard. He installed the new equipment exactly as he said he would, removed the old equipment, cleaned up after his work was done, reviewed the operation of the new system, gave us appropriate warnings about what we should expect for changes in the water (eg, slippery shower, use less soap, etc), and discussed what how we would interpret the values of the water analysis at the next visit. During the first three months after installation, everything he told us about has turned out to be correct. We have greatly appreciated all of this help. Thanks and best regards," Tim N., April, 2010 |
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"Dear Water Specialist, Diane S., April, 2010 |
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"Waterspecialist, Dick H., Chapel Hill, NC, March, 2010 |
Response from The Water Specialist: Re: your suggestion about billing. The reason our employees request payment with after hours service is that they do not have access to our customer records and therefore may or may not remember or know such information about who is who. So we have instructed them to ask for payment. They are also instructed to bring the paperwork into the office for billing should the customer request that they do so. I apologize that you were inconvenienced because of that policy. As a valued long term customer you can certainly, at any time, make a request for billing and we will gladly do so. In closing, I would like to express our appreciation for your continued support over the years." Ray Sparrow, President, The Water Specialist, Hillsboro, NC, March, 2010 |
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