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FAQ's (Frequently asked Questions)
QUESTION:
I have been a Professional Realtor for over 20 years and too often in the past I have had to struggle when giving answers to clients about wells and septic systems. Unfortunately this is not an area where my knowledge is very complete. Where can I go for help with these kinds of questions?
ANSWER:
There are many sources for the information you seek. Unless you wish to spend a considerable time becoming educated we suggest that you, the buyer or the seller give us a call and we will be glad to get everyone up to speed. This will save time for all.
QUESTION:
I appreciate your offer to answer questions for myself and my clients but I have had considerable difficulty before with getting timely responses from various people about well and septic systems that is if I get a response at all. As a busy Realtor with busy clients, what makes me think that same lack of response will not occur with you?
ANSWER:
We understand your frustration with the unfortunate lack of responses that you have experienced. Our system here at The Water Specialist goes to great lengths to avoid, if possible, any non-timely responses to phone calls or emails. Our phones are answered 24 hours a day by a person, there is no recorder. Except for non-business days, your message is retrieved and delivered to the appropriate person by 8:00 a.m. the next day. Our web site is open to be an information source as well as to provide an easy way to leave a message that will be read normally by 8 a.m. the next business day. If no one is in or the person to whom your inquiry is directed to is not available when you call or email, we will return your call or email during business hours, that same day or the next business day.
QUESTION:
Everywhere I have lived someone else has provided water and sewer services, now I am the one responsible. After I consulted the web, my confusion and worry has done nothing but grown. If I contact you for information do I face yet another (in my face) sales pitch?
ANSWER:
NO! We are about educating our customers so we purposely concentrate on just that, education. Over the many years we have been in business the value of building a relationship with our customers based on trust has been reinforced over and over again. That was and still is the best way to do business.
QUESTION:
I am considering a purchase of a property with a well on it. I have heard many stories about bad water and I am afraid for my family’s health. If I asked for the water in that well to be tested for everything, is that something you can do?
ANSWER:
Yes. But we do not often advise nor see the value in such extensive testing. Rarely in some 40+ years of testing wells, do we see a need for such broad testing. In fact extensive “testing for everything” is not commonly done on any system, public or private. We would rather suggest saving some money and test for things that are common in the area and are likely to actually be present.
QUESTION:
I am concerned about world wide water use and availability of clean water. I have a choice of buying property on a municipal water and sewer system or property served by its own well and septic system. Based on my stated concerns, which would be best to buy?
ANSWER: That is a big question! Any system supplying water and sewer services has potential for both good and bad results. We feel that with good open information available on both alternatives, the well and septic system is substantially better than a central municipal system. It is difficult to find a more ecologically sound “GREEN” water and sewer method to supply the modern home. A well and septic system is the ultimate recycler of water. Water is taken from the ground, used and returned back to the ground to be recycled and cleaned. Only water that is evaporated while being used on plants or is carried from the property is actually used. The rest is recycled.
QUESTION:
Why can’t I have my usual Home Inspector do the well and septic inspection?
ANSWER:
You can. Almost without fail, the home inspectors we have met and know are a great group of people who uniformly wish to do a good job. We do not see it reasonable or likely that any inspector will have the time to become expert on a well and septic system. We have the hands-on experience that comes from many years of service, repair and installations of such systems. We ask this question; what happens when something happens so that one cannot use your water or sewer system.
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